Reviews
Paychex Vs ADP
Which Payroll Service is Best for Your Small Business?
With numerous payroll providers out there, it can be overwhelming to choose the right payroll service for your small business. ADP and Paychex stand out as industry leaders, offering automated payroll processes and comprehensive data management for employees. Despite their shared objectives, these providers have distinct approaches in the market. But are they your best option? See a detailed comparison of ADP and Paychex to determine the ideal fit for your business.
Paychex Overview
Paychex, a well-known player in the payroll services landscape, empowers businesses with full payroll solutions. Their comprehensive suite of payroll services for small businesses is offered through Paychex Flex, a service that covers payroll processing, tax compliance, and HR management. With Paychex Flex, you can automate payroll calculations, securely manage employee data, and generate accurate paychecks.
Paychex’s interface and tools claim to simplify the payroll process, which when working correctly enables businesses to save time and provide accurate compensation for their workforce. Paychex offers a range of additional services like time and attendance tracking, employee benefits administration, and retirement plan management.
Key Features
- Payroll processing
- Tax compliance and reporting
- HR management
- Time and attendance tracking
- Employee benefits administration
- Retirement plan management
- Employee self-service portal
- Direct deposit and paperless pay options
- Mobile payroll access
- Customized reporting and analytics
- Compliance support
- Dedicated customer support
- Scalable solutions for businesses
- Integration with account and HR software system
Paychex Customer Support
Paychex claims to provide outstanding customer support and service, having a dedicated team of experts ready to help businesses with any questions or concerns they may have. Support is provided through phone, online, or email channels, with help available for navigating the platform, resolving technical issues, or understanding complex payroll matters. Proceed with caution, as the company’s record through Trust Pilot is not strong.
Paychex Flex Pricing
Paychex Flex comes with a choice of 3 different pricing tiers:
- Essentials: $39 per month plus $5 per employee
- Select: Custom pricing based on company needs
- Pro: Custom pricing based on company needs
Paychex Pros & Cons
| Pros | Cons |
|---|---|
| Robust tax compliance and reporting capabilities | Limited customization options for certain features |
| Extensive HR and employee management solutions | Some users may find the user interface slightly complex |
| Time and attendance tracking functionalities | Additional fees for certain add-on services |
| Flexible employee benefits administration | Inconsistent customer support |
| Retirement plan management options | Some users report occasional technical glitches |
| Compliance support and regulatory updates | Limited self-service options for employees |
| Integration with accounting and HR systems | Some integration requires added work |
ADP Overview
ADP, a recognized name in the payroll services industry, offers comprehensive payroll management solutions for businesses. ADP enables businesses to handle payroll processing, tax compliance, and HR management. Their platform includes functionality for automated payroll calculations, accurate tax filing, and integration with other HR systems. Businesses are given tools to track employee time and attendance, manage benefits administration, and oversee retirement plans. ADP claims to cater to businesses of all sizes with their ADP RUN online payroll and HR software, which caters to small businesses.
Key Features
- Payroll processing
- Tax compliance and filing
- HR management
- Time and attendance tracking
- Employee benefits administration
- Retirement plan management
- Talent management and recruitment solutions
- Analytics and reporting
- Mobile access for employees and managers
- Compliance support
- Integration with other HR and accounting systems
- Dedicated customer support
- Scalable solutions for businesses
- Workforce management tools
- Employee self-service portal
ADP Customer Support
ADP claims to deliver exceptional customer support and service to clients. Their dedicated team of experts addresses inquiries or concerns on platform navigation, technical issues, or guidance on complex payroll matters. Support is provided through phone, online, or email channels. However, the outcome of many of these support claims is inconsistent according to the company’s record on Trust Pilot.
ADP RUN Pricing
ADP RUN is offered in 4 different subscription tiers:
- Essential: Pricing from $59 per month plus $4 per employee paid per month.
- Enhanced: Basic payroll functions plus electronic check signing and unemployment insurance and background checks. Pricing requires talking with a sales rep.
- Complete: Full payroll functions plus HR features including employee handbook, document management, training, and toolkits. Pricing also requires talking with a sales rep.
- HR Pro: Full payroll and HR admin, plus personalized HR support and training. A consultation with sales is required for pricing.
ADP Pros & Cons
| Pros | Cons |
|---|---|
| Comprehensive payroll processing features | Some users find the user interface complex |
| Robust tax compliance and filing capabilities | Additional fees for certain add-on services |
| Extensive HR management solutions | Customization options may be limited |
| Employee benefits administration options | Customer support response time can vary |
| Retirement plan management capabilities | Complexity may increase for larger organizations |
| Talent management and recruitment solutions | Some users report occasional technical issues |
| Regulatory compliance support | Limited self-service options for employees |
Paychex vs ADP - Which is Better?
The answer may shock you—neither! While Paychex Flex and ADP RUN offer solutions for small businesses, neither provide the full integration and timely, personalized support required to best serve your small business. Enter Connect & Simplify.
The Benefit Companies through Connect & Simplify offers small businesses an HCM software solution fully integrated with payroll, human resources employee benefits, time and attendance, workers comp, and more under one, single sign-on vendor. You’ll reduce costs and improve service to your employees while saving time not dealing with the headaches of juggling the challenges of having multiple vendors. Plus with our 5-star rated team of subject matter experts who get to know your business and provided 1-on-1 support, you’ll receive the tailored support you need when you need it.
See the full Connect & Simplify vs Paychex vs ADP comparison.
Full Connect & Simplify Features
- Payroll paycheck processing
- Retirement plan management
- Employee benefits administration
- Employee self-service portal
- HR management
- Full integration of payroll, HR, and HCM functions
- Mobile access for employees and managers
- Customized reporting and analytics
- Dedicated customer support
- Scalable solutions for businesses
- Direct deposit and paperless pay options
- Compliance support including Secure Act 2.0
- Talent management and recruitment solutions
- Tax compliance and filing
- Time and attendance tracking
- HCM & workforce management tools
Have a question? Contact us instead.
